Terms and Conditions

When you request us to supply goods to you, you will be entering into a legally binding contract with us and will be bound by the following terms of business. Please take some time to read them carefully and if you are unsure about any clause, please contact us for an explanation.


1.1 All supply and fit jobs require a 50% deposit when the order is placed, with the remaining 50% balance paid to our installer on the day of completion.

1.2 Repair jobs must be settled in full with our engineer on completion of works. A call out fee may be applicable for a site visit.


2.1 Estimates are valid for 14 days from the date of issue, during which you are entitled to make an order.

2.2 If we believe the existing supporting structure is unsuitable to install a new door or other product, we will inform you at the time of estimate. However, our advice is given as a result of our experience and if you decide to place an order with us despite our advice, we cannot be responsible for the continued suitability of the existing timbers or structure after installation.

2.3 You are responsible for clearing the area where the products are to be fitted and we cannot be held responsible for any loss or damage caused to items (or vehicles) not removed or adequately protected by you. Garage door installations require a minimum of 3 metres clear space projecting into the garage. All window dressings are your responsibility to take down prior to the installation and put back up following.

2.4 We reserve the right to charge additional costs if sufficient room for the installation is not provided and our installers have to move items on the day of the works being carried out, or have to abort the installation.

2.5 Please ensure that our fitters have access to suitable electricity supply to enable them to install the products.

2.6 If you provide us with measurements or other details for products, such as colour, specifications, and these are subsequently discovered to be wrong, misleading or inaccurate, then
you will be responsible for additional costs incurred by us in replacing any such products.


3.1 Some of the materials used may naturally vary in colour, or be subject to warping, swelling or shrinkage due to their make up or ordinary natural processes of ageing, fading or the effects of weather or climate. You should consider arranging for such materials to be finished and maintained in accordance with the Manufacturer’s recommendations (or such other maintenance as ought reasonably to be carried out) to avoid unnecessary shrinkage, warping or swelling.

3.2 For the avoidance of doubt, we cannot be responsible for damage caused by natural rotting or decomposition of the supporting timbers or structures, which we advise should be treated appropriately to avoid or postpone rotting or decomposition or in extreme cases, replaced.


4.1 Any estimated delivery time may vary and should only be used as a guide. We will inform you as soon as we can if there is going to be a delay with the product beyond the estimate delivery time.

4.2 If you cancel your order as a result of a late delivery which is caused by a factor outside our reasonable control, we will be entitled to charge you in accordance with clause 6 below.


5.1 We will charge you interest on overdue bills at the rate of 5% per calendar month from the date on which you were due to pay us until you make the payment, which will be chargeable on a daily basis.

5.2 Until you have fully paid for your entire order, we will continue to own the products supplied to you. Where you have paid by credit or debit card, “fully paid” means that the funds have reached our bank account. Payment by cheque “fully paid” when cheque cleared.

5.3 It is your responsibility to ensure that you are happy with the colours of the products prior to placing the order, samples can be shown/ordered where required. We cannot be held responsible for any claims arising after the products have been installed.


6 When we receive your order, we process it as soon as we can. If you cancel an order where the door or other product is a stock item, we will lose the time we have spent on your order up to the time at which you cancel and so we reserve the right to charge you a cancellation fee which is sufficient to cover our lost expenses and handling charges. If however you cancel a special order product after our suppliers have started manufacturing it, you will be liable for all associated costs. Non-stock goods cannot be returned, this will include made to measure, personalised items or those customised specifically for you, special colours and or additional features.


7.1 Any newly fitted products or parts will come with a 12-month installation Warranty. This will be offered in addition to any standard manufactures Warranty.

7.2 Any Warranty claim will be at our discretion. We reserve the right not to repair/replace any of the fitted products if they are deemed to have been tampered with, modified in any way or if defect was caused due to mistreatment or neglect. We also reserve the right to charge for our time if a Warranty claim is deemed void. Bulbs, batteries, fuses and other consumables are not covered under any warranty.

7.3 Garage doors need to be serviced annually, it will be your responsibility to book this with us, failure to do this may result in your Warranty being void.

7.4 We shall have no liability to you unless you notify us in writing, promptly of the problem or issue.



These terms and conditions set out the whole of our agreement relating to the supply of the goods to you by Nothing said by any sales person, agent, employee or other representative on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude out liability to you) the enforceability of any other part of these conditions will not be affected.


The validity, construction and performance of these terms and conditions shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which you and we submit.


For the purposes of the Contracts (Rights of Third Parties) Act 1999 this is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.